Amid the said circumstance, coupled with volatility, uncertainty, and ambiguity of the situations that cannot clearly predict the direction and impact, we adhered to a flexible strategy focusing on a rapid adaptation to all changing landscape aiming to drive the Company’s operations with the potentiality of maintaining the business target as planned, along with safeguarding all stakeholders, including employees, customers, suppliers, and society . In this regard, we took various measures, for instance, lending flexibility and adapting the way of work to work from home, simplifying work process, enhancing efficiency of work process and service quality by adopting digital technology to improve performance, focusing on cost efficiency management and revenue optimization, and putting concise and cautious risk management in place to help mitigating impacts. Aside from adjusting the operating plans to enable the Company to overcome constraints in business operations, we took the opportunity during this time to analyze and crystallize our business strategy in order to enhance our core competency, strengthen competitiveness and ensure our preparedness to grow the business. In consequence, the Company’s operation in the past year was able to move forward without interruption and compromising on service quality.

 

As a  practical management consultant, we are well aware of our role to support the nation’s economy and social activities to move forward efficiently and safely and recognize our responsibility in supporting and facilitating the transition of lifestyle and businesses into the new norm. As we adapted to the challenges arising from the Covid-19 pandemic, we stayed true to our mission and core beliefs. Delivering excellent experience and premium service were our top priorities. Hence, strengthening quality and stability of our network infrastructure, including improving our services to achieve the highest quality and efficiency to cater to the increased data consumption and connectivity needs of our customers remained our key focus. In the past year, we continuously expanded our services to cover all potential business areas, diversified the third route for the backbone connectivity to all regions of the country, including launching new digital services to accommodate customers’ demand and support continuity of customers’ business in the digital era. Furthermore, we have initiated the investment project for improving and enhancing quality and capability of our main network infrastructure by switching to the latest innovations and future proof technology. This is to ensures that the quality of network infrastructure with new technology will provide worry-free service to our customers, fulfill all demands for digital technology and support digital transformation to promote the country to the era of digital economy completely.

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Sustainable business practice by adhering to environmental stewardship, social responsibility, and management under good governance in accordance with the Sustainable Development Framework (Environment, Social and Governance : ESG) with ethics, integrity, transparency and zero corruption is at the heart of our philosophy. Mirroring this are accolades and awards on good governance including “5-STARS” or “EXCELLENT” level from the Assessment of Corporate Governance.

 

All our achievements over the past year are a testament to the hard work of our employees and the management. On behalf of the Board of Directors, we would like to take this opportunity to express our heartfelt gratitude to all employees and executives for your resolute collaboration and dedication to the make the Company achieve goals through this year’s most challenging situations We would also like to extend our sincerest appreciation to shareholders, customers, suppliers, business partners, financial institutions, public and private agencies, and all groups of stakeholders for your trust and continued support.

 

The company has still placed our focus on continued strong growth; while conducting the business based on sustainability with due regard for balance of economy, social and environmental aspects under good corporate governance principles in order to lead the organization to move forward and grow sustainably, and most importantly,  taking good care of and rewarding all of our shareholders and stakeholders to the best of our ability, and being a part in developing our nation.

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Warm Regards

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Dato Mohd Idzham Bin Mohd Isa

Chairman of KLTEX Group Berhad

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